Improve Customer Experience with Machine Learning
If you want to improve customer experience, then measuring the omni-channel customer journey at an individual level is essential.
Posted on 16th April 2020
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How Artificial Intelligence Improves Human Life
With all the concerns that Artificial Intelligence (AI) will be taking over jobs, there is a flipside. AI is not just about robots..
Posted on 12th April 2020
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Why Customer Experience comes before the strategy
CS or CX or CE are not just buzz words. Customer Service-Customer Experience-Customer Engagement all require differing strategies..
Posted on 18th March 2020
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Who doesn’t want their business to deliver world class customer service for their customers?
The short answer to this is no-one, but it’s surprising how many businesses struggle to manage their customers..
Posted on 8th February 2020
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