If you want to improve customer experience, then measuring the omni-channel customer journey at an individual level is essential.
Posted on 16th April 2020Read more..
With all the concerns that Artificial Intelligence (AI) will be taking over jobs, there is a flipside. AI is not just about robots..
Posted on 12th April 2020Read more..
CS or CX or CE are not just buzz words. Customer Service-Customer Experience-Customer Engagement all require differing strategies..
Posted on 18th March 2020Read more..
The short answer to this is no-one, but it’s surprising how many businesses struggle to manage their customers..
Posted on 8th February 2020Read more..